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AllyKin

CMS CCN 215039 · Non profit - Other

CITIZENS CARE CENTER

415 SOUTH MARKET STREET, HAVRE DE GRACE, MD 21078

Overall CMS Rating

5/5

Staffing Rating

5/5
View on Medicare.gov

Near-average staffing

4.02 total HPRD vs. 3.89 national avg · 0.81 RN HPRD vs. 0.69 national avg

Staffing Hours Per Resident Per Day

4.02

Total HPRD

Nat avg 3.89

0.81

RN HPRD

Nat avg 0.69

N/A

LPN HPRD

Nat avg 0.94

2.19

CNA HPRD

Nat avg 2.27

Staffing Comparison

Bar = this facility. Markers = state avg (blue) and national avg (purple).

RN Hours/Day0.81 hr/day
State 0.68National 0.69
LPN Hours/DayN/A
State 0.92National 0.94
CNA Hours/Day2.19 hr/day
State 2.25National 2.27
Total Nursing Hours/Day4.02 hr/day
State 3.85National 3.89

Weekend Staffing

Weekend RN hours often drop 10–20% — a key quality indicator.

Weekend RN HPRD

N/A

National avg 0.48

Weekend Drop vs. Weekday

N/A

Staff Turnover

Annual staff turnover — below 30% is excellent; above 70% indicates instability.

Total Nursing Turnover

28%

National avg 52%

RN Turnover

30%

Total Turnover28%

Purple marker = national average (52%). Lower is better.

CMS Star Ratings

Overall Rating

Much above average

5/5

Health Inspection

Above average

4/5

Staffing

Much above average

5/5

Quality Measures

Below average

2/5

Facility Information

Ownership
Non profit - Other
Certified Beds
184
State
Maryland
ZIP
21078
Last Inspection
CMS CCN
215039

Penalty & Inspection History

No CMS fines or substantiated complaints on record.

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Frequently Asked Questions

What are the staffing levels at CITIZENS CARE CENTER?
CITIZENS CARE CENTER reports 4.02 total nursing hours per resident per day (HPRD), including 0.81 RN hours, N/A LPN hours, and 2.19 CNA hours. The U.S. national average is 3.89 total HPRD (0.69 RN, 0.94 LPN, 2.27 CNA).
What is the CMS rating for CITIZENS CARE CENTER?
CITIZENS CARE CENTER holds a CMS overall rating of 5 out of 5 stars. The staffing-specific rating is 5 stars, health inspection rating is 4 stars, and quality measure rating is 2 stars. CMS ratings are updated quarterly.
How does CITIZENS CARE CENTER compare to other Maryland nursing homes?
The Maryland average is 3.85 total HPRD and 0.68 RN HPRD. CITIZENS CARE CENTER's total HPRD of 4.02 is near the state average.
What is the staff turnover rate at CITIZENS CARE CENTER?
CITIZENS CARE CENTER reports 28% total nursing staff turnover annually (30% RN turnover). The national average is approximately 52%. This is well below the national average — a positive indicator of care continuity.

Data: CMS Payroll-Based Journal (PBJ) via CMS Care Compare. Revalidated every 24 h. Not a substitute for professional medical advice.